Last updated: 19 October 2026
These terms apply to every order placed with Porcupine Date Little Shop. Please read them before you order. By placing an order you agree to them.
1. Who we are
Porcupine Date Little Shop is run by [BUSINESS NAME] (SSM registration no. [SSM NO.]), [BUSINESS ADDRESS], Malaysia. You can reach us on WhatsApp at [NUMBER] or by email at [EMAIL]. In these terms, "we" and "us" means [BUSINESS NAME] and "you" means the person placing the order.
2. Who can buy
You must be 18 or older to order. By ordering you confirm that the details you give us are true and that you are allowed to receive this product where you live.
3. The product
- We sell Ho Ju Bao porcupine date, a traditional product, in 5 g, 10 g, 15 g, 20 g and 30 g. These are the only weights we sell.
- Porcupine date is a natural product. Colour, texture and appearance can vary from the photos on this website.
- Porcupine date is not a medicine. It is not meant to diagnose, treat, cure or prevent any illness, and we make no medical claims about it. Speak to a doctor before use, especially if you are pregnant, breastfeeding, buying for a child or taking other medicine. You use the product at your own risk.
4. Prices
- All prices are in Malaysian ringgit (RM). Prices: 5 g RM 1,500, 10 g RM 3,000, 15 g RM 4,500, 20 g RM 6,000 and 30 g RM 9,000.
- Prices do not include import duties, taxes or customs fees charged outside Malaysia (see section 7).
- If you pay in another currency, your bank or card provider sets the exchange rate and may charge fees. These are yours to pay.
- We may change prices at any time. The price that applies is the one shown when you place your order.
5. Orders and payment
- Placing an order is an offer to buy. We accept it when we receive your full payment, and we then confirm by WhatsApp or email.
- After you order, we send you a payment link or our bank details. We accept Visa and Mastercard, FPX online banking and DuitNow (Malaysia), PayNow (Singapore) and international bank transfer.
- Please pay within 48 hours. Unpaid orders are cancelled after that.
- For orders outside Malaysia and Singapore, we tell you the shipping cost before you pay. You can cancel without charge if you do not accept it.
- We may cancel an order and refund you in full if the product is out of stock, if there is a clear error in the price or description, or if we reasonably believe we cannot lawfully send the order to your country.
6. Shipping
- All orders are sent from Malaysia with DHL Express or FedEx, with a tracking number.
- Shipping is free to Malaysia and Singapore when the total weight of your order is 10 g or more. Orders under 10 g to Malaysia or Singapore pay a flat RM 20.
- Shipping to all other countries is charged at DHL Express or FedEx rates for your country and confirmed before you pay.
- We aim to send your order within 3 working days of receiving payment. Delivery times given by the courier are estimates and are not guaranteed.
- Please give a full and correct address and phone number. We ship to exactly the address you give us. If an order is delayed, returned or lost because of a wrong or incomplete address, or because nobody accepted delivery, any extra shipping cost is yours to pay.
- Once the courier records the order as delivered, the risk of loss passes to you.
7. Import duties, taxes and customs
- For every delivery outside Malaysia, including Singapore, all import duties, taxes (such as GST or VAT), customs clearance fees and any other charges made in your country are paid by you. They are not included in our prices or shipping fees.
- The courier may ask you to pay these charges before or on delivery. If you refuse to pay them, the order may be returned or destroyed. We do not refund the product, shipping or any of these charges in that case.
- It is your responsibility to check, before ordering, that porcupine date may be imported into your country and whether you need any permit. If customs seize, hold, return or destroy your order, we are not responsible and do not give a refund.
- We declare every parcel truthfully to customs, with its real contents and value. We cannot mark a parcel as a gift or declare a lower value.
8. Lost or damaged parcels
- If your parcel arrives damaged, or the wrong item arrives, tell us within 48 hours of delivery with photos of the parcel and the item. We will replace it or refund you once we have checked.
- If the courier confirms a parcel is lost before delivery, we will send a replacement or give a full refund.
9. Returns and refunds
- Because porcupine date is a high value product that is consumed, we cannot take back opened items or items whose seal is broken.
- Unopened items with the seal intact may be returned within 7 days of delivery. Message us first to arrange the return. You pay the return shipping and any duties, and the parcel must be insured for its full value.
- Once we receive and check the returned item, we refund the product price to your original payment method within 14 days. Shipping charges are not refunded, unless the return is because of our mistake.
- Nothing in these terms takes away your rights under the Consumer Protection Act 1999 or other law that applies to you.
10. Your personal data
- We collect your name, email, phone number and delivery address only to process, ship and support your order, and to meet our legal duties.
- We share your details with DHL or FedEx to deliver your order, with our payment provider to take payment, and with customs authorities where the law requires. We do not sell your data.
- We handle your data in line with Malaysia's Personal Data Protection Act 2010. You can ask to see, correct or delete your data by contacting us.
11. Our liability
- We are responsible for supplying the product you ordered as described. To the extent the law allows, our total liability for any order is limited to the amount you paid for it.
- We are not responsible for delays or failures caused by events outside our control, such as courier disruption, customs action, natural disasters, strikes or changes in law.
- We are not responsible for any reaction, illness or loss that comes from using the product.
12. Changes to these terms
We may update these terms from time to time. The version on this website when you place your order is the one that applies to that order.
13. Law
These terms are governed by the laws of Malaysia. Any dispute will be handled by the courts of Malaysia. If the English and Chinese versions differ, the English version applies.
14. Contact
[BUSINESS NAME], [BUSINESS ADDRESS], Malaysia. WhatsApp [NUMBER]. Email [EMAIL].
最后更新:2026 年 10 月 19 日
本条款适用于在箭猪枣小店下的每一份订单。下单前请仔细阅读。下单即表示你同意本条款。
1. 关于我们
箭猪枣小店由 [商号名称](SSM 注册号码 [SSM 号码])经营,地址:马来西亚 [营业地址]。联系方式:WhatsApp [号码],电邮 [电邮]。本条款中,“我们”指 [商号名称],“你”指下单的人士。
2. 购买资格
下单者须年满 18 岁。下单即表示你确认所提供的资料真实无误,且你所在地允许你收取本产品。
3. 产品
- 我们出售河珠寶箭猪枣(传统产品),重量为 5 克、10 克、15 克、20 克及 30 克,只提供这五种重量。
- 箭猪枣是天然产品,颜色、质地与外观可能与网站照片略有不同。
- 箭猪枣并非药物,不用于诊断、治疗、治愈或预防任何疾病,我们不作任何医疗声明。使用前请先咨询医生,尤其是孕妇、哺乳期妇女、为儿童购买或正在服用其他药物的人士。使用本产品的风险由你自行承担。
4. 价格
- 所有价格以马来西亚令吉(RM)计算。价格:5 克 RM 1,500,10 克 RM 3,000,15 克 RM 4,500,20 克 RM 6,000,30 克 RM 9,000。
- 价格不包含马来西亚以外地区征收的进口关税、税费或清关费用(见第 7 条)。
- 如以其他货币付款,汇率由你的银行或发卡机构决定,相关手续费由你承担。
- 我们可随时调整价格,以你下单时显示的价格为准。
5. 订单与付款
- 下单即表示你提出购买要约。我们收到全额付款后即接受订单,并通过 WhatsApp 或电邮确认。
- 下单后,我们会发送付款链接或银行资料。接受付款方式:Visa 与 Mastercard、FPX 网上银行与 DuitNow(马来西亚)、PayNow(新加坡)及国际银行汇款。
- 请于 48 小时内付款,逾期未付款的订单将被取消。
- 寄往马来西亚与新加坡以外的订单,我们会在你付款前告知运费。如你不接受,可免费取消订单。
- 如产品缺货、价格或描述明显有误,或我们合理认为无法合法寄送至你所在国家,我们可取消订单并全额退款。
6. 运送
- 所有订单从马来西亚以 DHL Express 或 FedEx 寄出,附追踪号码。
- 寄往马来西亚与新加坡、订单总重量满 10 克即免运费。未满 10 克的订单,运费 RM 20。
- 寄往其他国家,按该国 DHL Express 或 FedEx 价格收费,并于付款前确认。
- 我们会尽量在收到付款后 3 个工作日内寄出。快递公司提供的送达时间仅供参考,不作保证。
- 请提供完整正确的地址与电话。我们按你提供的地址寄送。如因地址错误或不完整,或无人签收而导致延误、退回或遗失,所产生的额外运费由你承担。
- 快递公司记录订单已送达后,遗失风险即转由你承担。
7. 进口关税、税费与海关
- 寄往马来西亚以外地区(包括新加坡)的订单,所有进口关税、税费(例如 GST 或 VAT)、清关费用及你所在国家征收的其他费用,均由你支付,不包含在我们的价格或运费内。
- 快递公司可能会在派送前或派送时向你收取上述费用。如你拒绝支付,包裹可能被退回或销毁,在此情况下我们不退还产品款项、运费或任何相关费用。
- 下单前,你有责任确认你所在国家允许进口箭猪枣,以及是否需要任何许可证。如包裹被海关扣押、退回或销毁,我们概不负责,也不予退款。
- 我们会如实向海关申报每个包裹的内容与价值,不能申报为礼物或低报价值。
8. 包裹遗失或损坏
- 如包裹送达时损坏或收到错误商品,请于签收后 48 小时内联系我们,并附上包裹与商品的照片。经核实后,我们会补寄或退款。
- 如快递公司确认包裹在送达前遗失,我们会补寄或全额退款。
9. 退货与退款
- 箭猪枣属高价值的消耗品,已开封或封口破损的商品恕不退换。
- 未开封、封口完好的商品,可于收货后 7 天内退回。请先联系我们安排退货。退货运费与相关关税由你承担,包裹须按全额价值投保。
- 我们收到并检查退回商品后,会在 14 天内把产品款项退回原付款方式。运费不予退还,除非退货是因我们的错误所致。
- 本条款不影响你根据《1999 年消费者保护法》或其他适用法律享有的权利。
10. 个人资料
- 我们只收集你的姓名、电邮、电话与收货地址,用于处理、寄送及跟进订单,以及履行法律义务。
- 我们会把你的资料提供给 DHL 或 FedEx 以寄送订单,提供给付款服务商以收款,并在法律要求时提供给海关。我们不会出售你的资料。
- 我们依照马来西亚《2010 年个人资料保护法》处理你的资料。你可随时联系我们查阅、更正或删除你的资料。
11. 责任
- 我们负责按描述提供你所订购的产品。在法律允许的范围内,我们对任何订单的总责任以你为该订单支付的金额为限。
- 如因我们无法控制的事件导致延误或无法履行,例如快递中断、海关行动、天灾、罢工或法律变更,我们概不负责。
- 对于使用本产品所引起的任何反应、疾病或损失,我们概不负责。
12. 条款修改
我们可不时更新本条款。以你下单时本网站上的版本为准。
13. 适用法律
本条款受马来西亚法律管辖,任何争议由马来西亚法院处理。中英文版本如有差异,以英文版本为准。
14. 联系我们
[商号名称],马来西亚 [营业地址]。WhatsApp [号码]。电邮 [电邮]。